Mail Settings
Settings related to sending & receiving email.
New Email Templates​
The new email templates is currently in beta still under active devlopment. Some aspects of the feature may change in a future release
The new email templates utilize a visual email editor through a third-party component GrapesJS. GrapesJS is still in active development. Currently two templates are available with the new template format.
| Template | Description |
|---|---|
| Ticket-Created | Email sent when a new ticket is created |
| Password Reset | Email sent when a user requests a password reset on the Login Page |
Mailer​
SMTP settings to connect Trudesk Mailer to a provider for sending emails. Not all email providers allow the same connection methods, Trudesk has been tested with the follow email providers.
- GMail
- Requires Google Account to Allow Less Secure Apps
- Office 365
- Exchange Server
- Outlook.com
- Zoho
| Setting | Description |
|---|---|
| Mail Server | Server address for the SMTP host. |
| Port | Port for SMTP connection |
| Auth Username | Username for SMTP Authenication |
| Auth Password | Password for SMTP Authenication |
| From Address | From address used when sending mail. Note: Most SMTP providers require the FROM address to match the Authenication user email address. |
| Use SSLv3 | Enable SSLv3 if your SMTP provider requires it |
You must Apply your settings before you can them with the Test Settings button.
Mail Check​
The Mail Check process polls an IMAP inbox for new emails and tries to convert them into tickets.
| Settings | Default | Description |
|---|---|---|
| Mail Server | --- | IMAP Hostname or IP adress |
| Port | --- | Port used to connect to the IMAP server |
| Username | --- | Username of the IMAP mailbox to poll. |
| Password | --- | Password of the IMAP mailbox to poll. |
| Allow Self Signed Certificate | disabled | If the IMAP server utilize a self-signed cert, bypass validation checks. |
| Polling Interval | 10 | How often to poll the server for new messages in minutes. |
| Create Account | disabled | If the user does not have a Trudesk account one will be created using their FROM email address |
| Delete Message | disabled | Once the message has been scanned, Trudesk will delete the message from the inbox. Note: Trudesk will remove the message regardless if it was successfully processed. This will be addressed. |
| Default Ticket Type | Issue | All mail processed through the Mail Check process will have this ticket type. |
| Default Ticket Priority | Normal | All mail processed through the Mail Check will have this ticket priority |